Privacy Policy

Overview: We may receive and collect personal data about you in several ways, including when you access or register or sign up to our services; you access or make use of, interact with any of our websites or applications or participate in or interact with any of our products or services on our Website or other service channels , you contact our support centre, you participate in any marketing or promotional activity or you submit your personal data to us for any other reason related to our services. We may also receive personal data from third parties that have obtained it from you and that are permitted to share it with us.

We may also automatically collect some technical information when you visit our Website or other service channels, such as your IP address, and information about your visit, such as the pages that you viewed. This information helps us understand customer interests and helps us improve our services. By visiting and using our services, you agree to our use of cookies in line with PunterClash’s policies. For more details about Cookies, please read our Cookies Policy.

Information we collect

The information and data about you which we may collect, use and process may include, but is not limited to, the following:  

Personal information when you register for or use our services, this information may include name, ID number, age, mobile number, address, date of birth, email address, gender, username, password, social media profiles, personal preferences collected in surveys and recordings. Information that you provide to us by filling in the forms on the website or any other information you submit to us via the website or email.  

Technical information: including the type of mobile device you use, unique device identifiers such as internet protocol (IP) address of your computer or smart phone, or your device's IMEI or serial number or SIM card number of your non-smart phone or feature phone, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about the SIM card used by your device, mobile network information;

Financial information: including your transaction information when you withdraw from or deposit into your account, information we obtain from fraud prevention agencies, Anti-Money Laundering agencies and any government regulator; Details of the transactions you carry out with us via the website, telephone or other means.  

Location information: including information on where you have logged in from.

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our App, system and network (including date and time); services or products you viewed or searched for or requested; page response times, download errors, length of visits to certain pages, page interaction information and any phone number used to request a service or call our customer service number;

Purposes for collecting personal data 

Overview: We may collect, use, and store your personal data for the purposes of providing, promoting, maintaining, personalizing and improving our products and services including the offering of various products and services for your participation, to develop new products and services, and to protect Us, content partners and our users from fraudulent or illegal activity.

Purposes: Specific purposes for which we process your data include:

Processing personal data necessary for the purposes of conclusion and performance of the agreement with you, including:  

to establish, personalize and maintain your account, and to authenticate your identity when accessing your account, including full compliance with our Terms and Conditions, and marketing activities to notify you about changes to our products and services, keeping you informed about new products and services;

to provide customer support services and to communicate with you, including to inform you about the changes to our products and services;

processing of personal data in order to fulfil obligations resulting from provisions of applicable laws;

to fulfil any contractual obligations with our business partners for the purpose of offering our products and services, which is our legitimate interest for processing personal data;

where you give consent, we may use your personal data for the purposes of marketing our products and services, our affiliate products and services, including through advertising tailored for individual or group needs and preferences, for example online advertising, which is our legitimate interest for processing personal data;

processing for the purposes of research, analytics, development, improvement (including user experience improvement), administration, maintenance, technical support and security of our products and services, Website which is our legitimate interest for processing personal data; and

processing for the purposes of establishment, exercise and defence of legal claims, enforcing or investigating potential violations of our terms of use or any other actual or alleged fraudulent activities, protecting rights, property or safety of Us, our affiliate group companies, our customers, employees and other third parties including industry and sporting trade bodies, which is our legitimate interest for processing personal data.

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Who are the recipients of personal data?

Your personal data may be disclosed to the following categories of recipients:

PunterClash and its affiliates, which includes our holding companies, subsidiaries and entities that control or are under common control with PunterClash, when necessary for the ongoing maintenance and continued provision of the services to you, who will process it on behalf of PunterClash for various operational purposes when necessary (such as website hosting, maintenance, email communication services and get all information required for the computation and tabulation of points);

trusted service providers retained by us to enhance or provide services to you, acting at our instruction, including hosting services providers, cloud storage providers, sponsors platform development software providers and the developers of our products and services, support and security services providers, analytics tools and services providers, customer support services providers, banking, payment and reconciliation services providers, couriers for the delivery and fulfilment of prizes arising in respect of any product and/or service, independent auditors to assess and ensure compliance with the rules of products and/or services;

marketing services providers supporting us in promoting our products and services, including marketing agencies, email distribution and other marketing tools providers, social media